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Ever go through an entire Texas summer without AC? Most of us haven’t. However, few of us that have, understand how brutal it can be. Texas summers are no joke. By July, temperatures soar to 100 degrees daily. This is why our Plano, TX customers deserve the best of the best when it comes to both customer care and service. We want our customers to rest assured that we’re an AC repair company that is here to meet the needs of our customers when they need us most. We want to be your number one AC repair company.
Our customers come first. We aim for customer satisfaction regardless of how small or large your issue is. When you reach out to us, you’re met by an attentive customer service agent who will listen intently and dispatch one of our licensed and certified technicians to your home or office. We’re an AC repair company that takes pride in showing up and getting the job done right. We believe that great customer service starts the day you reach out to us and doesn’t stop until our technicians have left your home or office and the job has been completed. You see, we believe that customer satisfaction encompasses many things. One of the key things we provide for our customers is round-the-clock service. That means that we’ll show up, rain or shine, night or day, 365 days a year. We understand that a big part of customer service is being there. We vow to be there when you need us most. We want our customers to have peace of mind in knowing that we will take care of all of their HVAC needs. A Plano, TX AC repair company that puts its customers first is bone that will retain its customer base and grow it.
Service and Maintenance
An ounce of prevention is worth a ton of cure. This is one of the many reasons why we encourage our customers to follow the recommended service and maintenance schedule. We encourage this because we can catch issues that could become expensive or compromise the performance of your HVAC system if neglected. Our service visits allow us to look for worn or malfunctioning parts, make tweaks, and clean or adjust anything that needs fixing. There are simple things that can have a huge impact on the overall performance of your HVAC system. This is why our visits are important because they often save customers a lot of money and help maintain the longevity of their HVAC system. Even if all we do is make an adjustment and replace a part, these simple moves may be just what’s needed to maintain the performance of your system. We’re an AC company that takes pride in providing the services our customers need most, large or small.
Repair and New Installation
Sometimes, even with the recommended service and maintenance, HVAC systems may still break down. We understand this. Our technicians are skilled and seasoned and know what to do to troubleshoot a system. We will get to the bottom of your issues and come up with a solution. We make recommendations and keep our customers in the information loop when it comes to the problem and the solution. We also encourage our customers to ask questions. We understand that an effective AC repair company takes the time to educate its customers and answer any and all of their questions. Our technicians will show up, assess the issue, and work quickly and efficiently towards resolving the problem.
There are times when a problem or problems with your HVAC system have become chronic or the issue was too big to be repaired. In these situations, a new installation may be required. If your HVAC system runs non-stop…yet you’re still sweating…or your system is blowing lukewarm air, it’s time for a service call. Our technicians will diagnose the issue and explain why a customer may benefit most from a new installation. Sometimes, a customer is doing their best to hold onto an ailing system that has kept going well beyond its life expectancy. Unfortunately, in situations like this, things will more than likely get worse or at least fail to improve. In the long run, you won’t be comfortable and your utility bills may continue to rise. Newer HVAC systems are designed to perform optimally but are more energy-efficient as well. Older systems often take more energy and experience a decline in performance over time.
Although a new installation is an investment initially, often the savings pays for the investment over time. Newer systems will run more efficiently without increasing your utility bill. We want to make sure that our customers understand why a new installation is the best way to go and we take our time to explain the pros and cons of keeping their existing system. We also encourage our customers to ask as many questions as they need to. Ultimately, we want to do what’s best for our customers. We understand that an AC repair company that takes care of its customers is an AC repair company that will continue to service its customers for many years to come. We endeavor to be that company.
Call One Hour Air Conditioning & Heating of Dallas Today!
If you’re having issues with your HVAC system or simply need to schedule a service and maintenance visit, give us a call. The best AC repair company is one that stands by to meet the needs of its customers, rain or shine, day or night. We are here for you 365 days a year. Our round-the-clock service makes it possible for our customers to count on us as a Plano, TX AC repair company that can meet your HVAC system needs regardless of the scope. We just want our customers to know that we are here to meet all of their HVAC needs, from repair to service and installation. Give us a call. We’re standing by.